This Refund Policy applies to paid subscriptions to GetCaptions, with payments processed by Paddle.com Market Limited as Merchant of Record.
1. 14-Day Money-Back Guarantee
If you are not satisfied with a paid GetCaptions plan, you may request a full refund within 14 days of your first paid subscription charge. No questions asked.
2. Recurring Renewals
After the initial 14-day period, monthly renewals are non-refundable. You may cancel at any time to prevent future charges — cancellation takes effect at the end of the current billing period, and your access continues until then.
3. Exceptional Cases
We may issue a pro-rata refund if:
- The Service was unavailable for an extended period due to our fault;
- You were charged in error (for example, a duplicate charge);
- You are entitled to a refund under applicable consumer-protection law.
4. How to Request a Refund
Email [email protected] with:
- The email address associated with your account;
- The date of the charge;
- The reason for your request (optional for the 14-day guarantee).
We process eligible refunds within 5–10 business days.
5. How to Cancel
To cancel your subscription, open Pricing while signed in and click Manage billing. This opens the Paddle customer portal, where you can cancel immediately. Your access remains until the end of the paid period.
6. Chargebacks
Please contact us before initiating a chargeback with your bank — most disputes can be resolved quickly through support.
7. Contact
GetCaptions
Email: [email protected]